On Jan. 20, WaterOne will become the new water utility provider for all City of Spring Hill customers.
The City is merging its water system with WaterOne to help streamline the consistency of residents’ water services and to lower water utility rates.
This merger affects 1,800 residents who aren't currently using WaterOne as their water utility provider. All Spring Hill residents will continue to receive a bill from the City for trash and sewer services.
What’s Next
- Starting Jan. 20, the 1,800 residents will automatically be registered for WaterOne services. Customers can register their accounts online to see their water usage or switch to online billing (recommended but not required).
- Residents can expect to see their first bill in March.
- Visit the Spring Hill Civic Center on Thursday, Feb. 12, anytime between noon and 7 p.m., to speak in person with WaterOne representatives. You can get help setting up online billing and other customer service needs.
Customer Service Questions
WaterOne can answer your billing questions or concerns about the taste or quality of your water at 913-895-1800.
Find more information and a list of frequently asked questions.